Refund Policy
Effective Date: [01-01-2021]
At TVMAGNUM, we strive to ensure customer satisfaction with our services. This Refund Policy outlines the conditions and procedures for obtaining a refund.
1. General Refund Eligibility
Refunds may be issued in the following situations:
- Technical Issues: If you experience technical problems that prevent you from accessing our services and these issues are verified as caused by TVMAGNUM.
- Duplicate Payments: If you are accidentally charged more than once for the same subscription.
- Billing Errors: If an error in billing results in an incorrect charge.
Refunds will not be issued for:
- User error, such as accidental purchases or failure to cancel a subscription before renewal.
- Dissatisfaction with the content available, unless it violates advertised features.
2. Subscription Cancellation
- Subscriptions canceled after the billing period begins are non-refundable.
- To avoid charges for the next billing period, cancel your subscription at least [X days] before renewal.
3. Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us:
Email us at [email protected] or call +44-7529017858 within 14 days of the charge. - Provide Details:
Include your name, account email, payment method, and the reason for the refund request. - Verification:
We will review your request and may ask for additional information to verify the claim.
4. Processing Refunds
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
- Depending on your payment provider, it may take additional time for the refund to appear in your account.
5. Non-Refundable Items
The following are not eligible for refunds:
- One-time purchases or pay-per-view content once accessed or downloaded.
- Promotional or discounted subscriptions.
- Free trials that transitioned into paid subscriptions without cancellation.
6. Changes to Refund Policy
TVMAGNUM reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on our website.
7. Contact Us
For refund-related inquiries, contact:
- Email: [email protected]
- Phone: +44-7529017858